Shipping & Return Policy

  • Since we produce high-quality uniforms, we need 4 weeks from the date of application to deliver the order. Sales TAX included.
  • Your order will be sewn within 10 days from the placement of the order. Shipping from production to the US is  provided by Nova Poshta postal service and takes up 14 days. The delivery within the US (by USPS) takes 3-4 days.
  • Shipping request must be received by 2:30 p.m.ET daily.
  • You have 14 days to return an order. We can’t accept altered, laundered, damaged, used or embroidered items.
  • Following the manufacturing policy non-returnable items are table linens; bed linens, bath linens, custom-made, or customization items.
  • Sample orders 110$ or less can be returned to Austin without a restocking fee. The exception is custom-made.
  • In order to avoid a non-returnable order situation we recommend you place a sample order. A single item shows color, size and fit. Sample orders under 110$ can be returned without a restocking fee.
  • All returns must be pre-approved. Please write via email if you want to return the product.
  • If you have any questions, please call us to check the details.
  • If we receive an unqualified return, we will contact you, as we will need a credit card to change return shipping to send the goods back to you. If we do not receive communication and payment for return shipping, the goods will be disposed of after 30 calendars days.
  • Holiday shipping cutoff (Halloween, Thanksgiving, Christmas).
  • All orders are reviewed after being placed and if a discrepancy is identified in-stock availability, price, delivery options or anything else, you will be contacted promptly. Colors may vary slightly from how they are displayed on your monitor. Sizing is dependent on the manufacturer. We recommend ordering a sample to be sure, as noted above.
  • For orders that qualified for free shipping, a refund will be given in the amount of the total order value less than the shipping costs.